If you believe a payment was duplicated, unauthorized, or processed incorrectly, contact us promptly at [add your support email] with the event link, date, amount, currency, and payment reference. Do not send full card or bank credentials.
Refund requests are reviewed against the payment status, the circumstances of the request, applicable law, and the payment provider's rules. A payment that has already been transferred or paid out may not be reversible through BigStory. Approved refunds are returned through the original payment method where the provider supports it; processing times depend on that provider and the issuing bank.
Gift contributions are intended for the event host. Please confirm the event and amount before paying. This starter policy does not promise that every contribution is refundable. Add your support contact, operational timelines, and any business-specific refund terms, and have them reviewed before launch.